Customer Care

Grafix615 is committed to delivering the best quality custom products to you at competitive prices. We take great pride in our products and designs and we pledge to make your satisfaction our top priority.

If our products fail to meet your expectations, please let us know. We appreciate feedback from our customers, and we will be very happy to assist you as your messages are received.

Our Customer Care Policy:

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We are happy to cover aspects of our business over which we have control.

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Under this policy, we guarantee:

• To deliver high-quality products in a timely manner.

• To carefully package your products and take every reasonable precaution to ensure your products arrive safely and in perfect condition.

• To personally work with each customer to create a product the customer can be proud of.

Our policy does NOT include:

• Delivery times - as these are fulfilled by a courier.

• Delivery if a customer enters an incomplete or incorrect delivery address.

• A delivery that is refused by the recipient or if multiple attempts are made unsuccessfully.

• Delays or damages in transit.

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Our Refund/Reprint Policy:

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If the quality of the products you received is not satisfactory, we will gladly offer a replacement at our cost. We will require a photo of the product and packaging to clarify the issues with your order. We may also ask that you return the defective products. DO NOT dispose of products or packaging, as photos of each will be required. Grafix615 does not reimburse for return shipping costs on the products being returned.

We will not reimburse for lost or stolen packages that have Proof of Delivery.

If you are not satisfied with your order, please contact us within 7 days of receiving your order. We work hard to respond to your requests within one business day, and we will do everything we can to assist you.

Privacy & Safety

What personal information do we collect from the people that visit our blog, website or app?

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When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form, or enter information on our site.
 

How do we use your information?

We may use the information we collect in order to:

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• Allow us to better respond to your customer service requests.

• Quickly process transactions.

• Send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.