Shipping and Returns
Grafix615 is committed to delivering the best quality custom products to you at competitive prices. We take great pride in our products and designs and we pledge to make your satisfaction our top priority.
If our products fail to meet your expectations, please let us know. We appreciate feedback from our customers, and we will be very happy to assist you as your messages are received.
Our Customer Care Policy:
We are happy to cover aspects of our business over which we have control.
Under this policy, we guarantee:
To deliver high-quality products in a timely manner.
To carefully package your products and take every reasonable precaution to ensure your products arrive safely and in perfect condition.
To personally work with each customer to create a product the customer can be proud of.
Our policy does NOT include:
Delivery times - as these are fulfilled by a courier.
Delivery if a customer enters an incomplete or incorrect delivery address.
A delivery that is refused by the recipient or if multiple attempts are made unsuccessfully.
Delays or damages in transit.
Our Refund/Reprint Policy:
If the quality of the products you received is not satisfactory, we will gladly offer a replacement at our cost. We will require a photo of the product and packaging to clarify the issues with your order. We may also ask that you return the defective products. DO NOT dispose of products or packaging, as photos of each will be required. Grafix615 does not reimburse for return shipping costs on the products being returned.
We will not reimburse for lost or stolen packages that have Proof of Delivery.
If you are not satisfied with your order, please contact us within 7 days of receiving your order. We work hard to respond to your requests within one business day, and we will do everything we can to assist you.
Thank you for your interest in wholesale ordering from Grafix615. At this time we do not offer wholesale purchases. This may change in the future, please check back in the future and take note if this policy changes.